AMC Service - Brand I Innovation

Summary: Ensure the consistent performance of your CCTV camera with our Annual Maintenance Contract (AMC). Our specialized team will take care of the maintenance and support for your CCTV Surveillance System, allowing you to get the best output from your cameras. We offer comprehensive AMC services at an affordable price of ₹500, covering various aspects of maintenance.

General Terms & Conditions:

• Contract Period: The contract is valid for one year from the date of signing the memorandum of understanding (MOU) on AMC, with the option for annual renewal based on satisfactory service.
• Payment Terms: Payment is made annually or bi-annually in advance.
• AMC Includes: Our AMC covers 9-48 scheduled visits (depending on the number of CCTVs) to the site for camera visibility test, DVR/NVR recording test, DVR/NVR settings verification, and disk error check. It also includes services, connectors, and stand-by CCTV provision.
• AMC Excludes: Physical damage to any part of the system, part replacements, password reset, relocation of products, and data backup services are not included in the AMC.
• Service Tax: The AMC cost excludes service tax charged by the State or Central Government for this type of service.
• Working Hours: Maintenance work is usually done during working hours, but emergency maintenance may be performed beyond office hours with prior arrangement.
• Final Authority: The head of the organization offering the AMC has the final authority for payments.

Rates & Charges:

• HD CCTV and DVR: ₹350 per unit
• IP CCTV and NVR: ₹500 per unit
• Biometrics Attendance Machine: ₹750 per unit
• Biometrics Attendance with Access Control: ₹1500 per unit
• Video Door Phone: ₹750 per unit
• Intruder Alarm System, Boom Barrier, etc.: To be discussed and decided through phone or site visits.

Extra Benefits:

• Stand-by CCTV provision even in non-comprehensive AMC on a best effort basis.
• Wholesale price list for all products available for lowest expenses AMC.

Limitations:

• Minimum AMC Amount: ₹7500 for one location, which can be a combination of all products in the same location.
• Scheme Limited to: Schools, Hospitals, Offices, and Showrooms. Not applicable for home users. Home users can opt for services on a chargeable basis at ₹500 per visit.

Title: Annual Maintenance Contract (AMC) for CCTV Surveillance System (Comprehensive)

Summary: Experience comprehensive support and maintenance for your CCTV Surveillance System with our Parts and Labour AMC. We offer one year onsite service, regular visits for system checks, unlimited visits in case of breakdown, and maximum downtime of 24 working hours. Training/demo of the system can also be planned if requested in advance.

Exclusions & Exceptions of AMC:

• Physical tampering of connections, relocation, and password forget.
• Physical damage caused by unauthorized personnel or short circuits.
• Wire cut due to any reason.
• Direct exposure to fire or water (except outdoor cameras in the case of water).
• Unauthorized tampering or loss due to short circuit, fire, direct exposure to water, theft, etc.

Customized AMC Also Available for Large Sites:

• Dedicated staff deployment at the site (Engineering/Diploma holders).
• Staff with ESIC, PF, and minimum wage compliance.
• Customized solutions to meet specific requirements.

For Comprehensive AMC inquiries, please contact Mr. Yogesh at +91-7982192456. Site inspection is required to provide a quotation, with costs typically ranging from 20% to 45% of the invoice value.

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